Return & Refund Policy

At Manddi, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best Products / Services through the internet. However, in case you are not satisfied with our Products / Services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Manddi orders.

Not Satisfied? Let us know!

If you’re not satisfied with the Products / service, simply email us atsupport@ssanam.com or create a help ticket. All help tickets are reviewed by members of the Senior Management and personally responded within 24-48
hours.

Return & Refunds

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. In case you are not available at delivery to check the quality of the product(s), you may raise a complaint within 24-48 hours of delivery. To pass feedback to the merchants to improve the services, it is mandatory to share the images of the items which you were dissatisfied with. We might take the returned product back with us and we might grant credit/coupon in lieu of the value of the return product(s) which may refund or credit to your account on the Site or the details you provide us as per our Company return & refund policy.

Any intentionally done damage or infringement of our Product / Services done by any individual / Customers that any kind of Harm / Loss directly or indirectly our company, our reputation / Income / or any kind of Harm or
Loss will not be considered in our return and refund policy. We might take any serious action under such incidence that might be a legal.

We are not responsible for any kind of Harm or Loss that you suffer by using our Product / Services / Website,

Therefore we recommend reading the necessary guidelines / usage of particular / special / all product / services carefully and understanding it before using it.

We further recommend you again the usage of children / Kids product /Services, request to use under the surveillance of Professional / Parents / responsible Individuals, We are not responsible for any kind of Harm or Loss
that you or anyone / Kids / Children / Adults / Individuals suffer by using our Product / Services / Website,

You understand that the Website is available for your personal, non- commercial use only. You agree that the Website is the property of the Site Owner; including all intellectual property rights in it and that you have no right to use them other than as set out in these Terms of Use. We are not responsible for any harm or loss that you suffer in relation to any use you make of the Website for any business purposes or other purposes not
authorized under these Terms of Use.

We do hereby request to please read the terms of usage of certain / all products carefully for your reference before using each and every Product / Services

Standard Pricing

Manddi has a standard pricing policy wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable for an increase in the total amount paid by the customers to
Manddi due to increase in government tax or fee incurred by the customer for completion of Purchase of Product / Services.

Force Majeure

Manddi shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").

Cancellation Fee

Since we’re incurring costs and dedicating time, manpower, technology resources and effort on our Product / Service, our guarantee only covers satisfaction issues caused by Manddi, not changes to your situation or your
state of mind.

Before processing any refund, we reserve the right to make best effort to complete our Product / Service. In case, you are not satisfied with our Product / Service, a cancellation fee + earned fee + fee paid to government if any would be applicable.